Frequently Asked Questions

TradoCademy is a comprehensive online educational platform dedicated to teaching trading and market analysis to Nigerians. We provide non-formal educational content including online courses, video training, community access, and analytical tools designed to help traders of all levels improve their skills and knowledge.

No, TradoCademy is NOT a financial advisor, investment intermediary, or asset manager. We provide educational content only. All information is strictly for educational purposes. You are responsible for your own trading and investment decisions, and past performance does not guarantee future results.

No, we do not guarantee profits. Trading involves risk, and you may lose money. Our educational materials are designed to teach concepts and strategies, but results depend on your implementation, market conditions, and individual circumstances.

We offer courses covering a wide range of trading topics including beginner fundamentals, technical analysis, risk management, market psychology, and trading strategies. New courses are regularly added to our platform.

This depends on your subscription plan. Some plans allow downloading of certain materials for offline access. Check your subscription details or contact our support team for specific information about your plan.

Yes, we regularly update our course content to reflect current market conditions and new trading concepts. Subscribers receive notifications when courses are updated.

We offer various subscription tiers with different features and price points. Visit our membership page to see all available plans and choose the one that best fits your needs.

Subscription cancellation terms depend on your plan. Review your plan details or contact our support team for specific cancellation policies. Once digital content has been provided and access activated, no refunds are available under consumer protection regulations.

We accept payments via Paystack, a secure payment gateway that supports multiple payment methods including credit cards, debit cards, bank transfers, and mobile money. All transactions are processed securely and you'll receive instant confirmation upon successful payment.

All prices are listed in Nigerian Naira (₦). We serve traders in Nigeria with pricing in NGN for easy local transactions.

Yes! Subscribers have access to our Discord community where you can connect with other traders, discuss strategies, ask questions, and share insights. It's a great way to learn from peers and stay engaged.

Absolutely! Our community is designed for traders to share experiences, discuss strategies, and learn from each other. Please follow our community guidelines and be respectful to all members.

Yes, our community is moderated to ensure a positive and respectful environment. Moderators help maintain our community guidelines and can assist with questions.

We provide access to a TradingView indicator that helps with technical analysis. Additional tools may be available depending on your subscription plan. Check your account to see which tools are included with your membership.

Once subscribed, you'll receive instructions on how to access and import the TradingView indicator into your TradingView account. Subscribers receive setup guidance and support.

TradingView indicators can be accessed through the TradingView mobile app if you have the mobile version of TradingView. Check TradingView's documentation for mobile compatibility details.

You can create an account when you're ready to subscribe. Visit our Membership Plans section on the home page or go to /membership to browse available plans. When you select a plan and proceed to checkout, you'll have the option to create your account with your email and password. Your account will be activated after successful payment via Paystack.

No, sharing your account access with third parties is prohibited according to our Terms and Conditions. Accounts are for personal use only. Violation of this policy may result in account suspension.

If you forget your password, click the 'Forgot Password' link on the login page. Enter your email address, and we'll send you instructions to reset your password.

You can update your email in your account settings. Go to your profile settings and look for the email change option. You may need to verify the new email address.

First, try refreshing your browser or clearing your cache. If the issue persists, contact our support team using the contact form on our website. Provide details about the error you're experiencing.

TradoCademy works best on modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, ensure your browser is up to date.

Ensure your subscription is active and hasn't expired. Check that you're logged in with the correct account. If the problem persists, contact our support team.

We take data protection seriously and comply with GDPR and other privacy regulations. Your personal data is processed securely and is never shared with third parties without your consent. Please review our Privacy Policy for details.

According to consumer protection regulations, once digital content has been provided and access has been activated, no refunds are available. However, you can cancel future subscriptions at any time.

Yes, under GDPR, you have the right to request deletion of your personal data. Contact our support team to submit a data deletion request. We'll process it within the timeframe required by law.

You can reach our support team through the contact form on our website. Fill in your inquiry details, and we'll respond as soon as possible.

We aim to respond to support inquiries within 24-48 hours during business days. For urgent matters, please mark your inquiry as urgent.